What we do

Dialogue by Design designs and delivers bespoke public and stakeholder engagement and consultation services. We use digital, paper-based and face-to-face tools to provide multi-channel approaches to formal consultations, engagement and deliberative dialogue.

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Focus on water: PR19 engagement

Starting to think about the 2019 Price Review period? So are we! Ofwat recently released a policy paper on their expectations for the PR19 period, emphasising the importance of customer engagement and linking it clearly to pricing. To hear more about how we can help you put in place a strategy that meets regulatory requirements and delivers value for your company get in touch with our water specialist Amelie Trepass or check out our offer.

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Focus on electricity distribution: RIIO-ED1 engagement

Having worked extensively on the ED1 price review period, we’re starting to plan for ED2 and any possible mid-period review. To hear more about how we can help you put in place a strategy that meets regulatory requirements and delivers value for your company get in touch with our distribution specialist Lucy Farrow or check out our offer.

Featured project

High Speed Rail – Consultations 2011-2017

Dialogue by Design and its parent company, OPM Group has been successfully working with the DfT and HS2 (Ltd) since 2011 on six high profile and contentious consultation processes. These have involved the secure collection and analysis of over 100,000 responses

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Latest from Dialogue by Design

Blog

Participation, data, and impact: Ofwat’s engagement methodology for Price Review 2019

28 July 2017by Anna McKeon

One thing our team enjoy doing is figuring out how to make complicated subjects accessible (and fun!) to members of the public so that they can share their opinions. Working with the water industry regularly provides these opportunities (How do you get customers to weigh up and give opinions on water resource options? How do […]

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