What we do

Dialogue by Design designs and delivers bespoke public and stakeholder engagement and consultation services. We use digital, paper-based and face-to-face tools to provide multi-channel approaches to formal consultations, engagement and deliberative dialogue.

Focus on water: PR19 engagement
Starting to think about the 2019 Price Review period? So are we! Ofwat recently released a policy paper on their expectations for the PR19 period, emphasising the importance of customer engagement and linking it clearly to pricing. To hear more about how we can help you put in place a strategy that meets regulatory requirements and delivers value for your company get in touch with our water specialist Amelie Trepass or check out our offer.


Featured project

DEFRA, BIS, Sciencewise: Public Dialogue to Understand Perceptions of Specific Applications of Nanotechnology

We are currently working closely with Sciencewise, DEFRA and BIS to lead an innovative public dialogue that scopes and enhances the UK understanding of the public’s views on specific applications of nanotechnology. The final findings will help inform the Government’s regulatory agenda for nanotechnology and how they communicate and encourage openness about developments in this field. Our […]

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Latest from Dialogue by Design


Ofwat confirm continuous customer engagement is key to enhanced status

16 June 2016by Amélie Treppass

Working regularly with water companies, we were pleased to see the industry regulator Ofwat publish its updated policy statement and expectations for PR19. Like us, they welcome the step-change in quality and quantity of consultation and engagement that companies achieved with the 2014 price review. For 2019 they are confirming that ‘excellent customer engagement’ and […]

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Let’s be more imaginative about engagement on major infrastructure

8 February 2016by Ian Thompson

The first of three posts on the Government’s proposals for the new National Infrastructure Commission and what they mean for public engagement on infrastructure policy and planning. The National Infrastructure Commission (NIC) is the latest development in the evolution of infrastructure planning since the 2008 Planning Act defined the concept of ‘Nationally Significant’ in law. The Act aimed […]

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