Approach

All of our work is design-led. At the start of a new project we have a detailed conversation with our client so we understand what kind of process they are looking for, who should be involved and the wider landscape within which their project sits. This includes understanding how to make sure that their consultation or engagement process meets planning legislation and regulators’ requirements, as well as in-depth knowledge of the principles that guide good engagement.

We want our clients to be able to engage with the people whose views matter to them and we want people who have something to say about our clients’ projects to be able to do this easily and confidently.  We design processes that are accessible and engaging and are experts in ensuring that vulnerable and seldom heard people are able to contribute fully through consultation and engagement processes.

Our design-led approach means that we tailor every project to the needs and interests of all those involved, from clients to participants and stakeholders.

Talk to us: we are happy to chat about how we can help. Call 020 7042 8000.

Principles

We think that the work we do is important and we take our responsibilities seriously. We always aim to abide by the following principles:

Impartiality – we don’t take positions on the issues

Integrity – we do not work on issues where we feel we cannot be impartial

Transparency – we believe that individuals who participate in an engagement process have a right to see what other participants think

Auditability – we keep meticulous records of participation at every stage

Feedback – people who have taken the time and trouble to engage in a project should receive feedback on how their input has contributed to decisions or actions – and if not, why not

Inclusivity – we encourage the participation of all stakeholders who have an interest in or who would be affected by a specific decision, including ‘hard to hear’ groups

Accessibility – we ensure people are not excluded from engagement through barriers of language, culture or ability. Our websites are constructed to allow partially sighted or blind people to use them. We comply with the W3C’s WAI guidelines to at least AA and often to AAA standard. See the W3C site (opens in new tab/window) for further information.