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Case Study Health

CQC – Next Phase of Regulation Consultation

23 October 2017

Overview The Care Quality Commission (CQC) inspects, monitors and rates health and social care providers in England. It recently completed its first phase of regulation, having inspected all NHS trusts in England to build a picture of the quality of care across the country. In 2016, CQC started to design its “Next Phase” of regulation […]

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Case Study EnergyInfrastructure

EirGrid – Co-creating a new engagement strategy for electricity infrastructure in Ireland

4 October 2017

Overview In 2015 EirGrid was struggling to work productively with communities to introduce much-needed new electricity infrastructure. In a bold step the company decided to take the challenges of opponents seriously and take a serious look at their entire project development strategy. That’s where they asked DbyD to help them create a new strategy for […]

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Case Study Health

Arts at the Old Fire Station – Design and Facilitation of “Art and Power”

4 October 2017

Overview Marmalade is the open, disruptive, fringe event to the Skoll Forum for Social Entrepreneurship. Held each year in Oxford at the same time as Skoll, it invites social changemakers from multiple sectors to host one or two day events aimed at bringing together unique groups of people to solve some of society’s most complex […]

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Case Study Science

Nuffield Council on Bioethics – Naturalness Dialogue

5 October 2017

Delivering a small dialogue project on the concept of naturalness Overview The concept of naturalness can inform people’s opinions about science, technology and medicine and influence the public’s acceptability of new technologies. In 2015, the Nuffield Council on Bioethics ran a project aimed at exploring in more detail how the concept is used in debates […]

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Case Study EnvironmentPolicyWater

Bristol Water – Developing a customer engagement strategy

5 October 2017

  Bristol Water, along with other utility companies, operates in a regulated environment and in 2019 they will submit a business plan to the regulator for the next five years of customer pricing. The regulator, Ofwat, has given clear signals that they expect pricing to be based on detailed understanding of and meaningful engagement with […]

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Project EnvironmentInfrastructure

Caledonian Park Clock Tower and Heritage Centre Engagement

5 October 2017

Community engagement on proposals for clock tower and heritage centre. Overview London Borough of Islington commissioned us to engage with a group of residents campaigning against its proposals for a new heritage centre at Caledonian Park. The Council was at the final stage of its application for funding from the Heritage Lottery Fund, and needed […]

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Case Study Health

Arts at the Old Fire Station – “Bread and Butter Services”

4 October 2017

Overview Marmalade is the open, disruptive, fringe event to the Skoll Forum for Social Entrepreneurship. Held each year in Oxford at the same time as Skoll, it invites social changemakers from multiple sectors to host one or two day events aimed at bringing together unique groups of people to solve some of society’s most complex […]

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Project EnvironmentInfrastructure

A12 Chelmsford to A120 Widening Scheme

29 September 2017

Introduction OPM Group’s Diaglogue by Design department was commissioned by Jacobs Limited on behalf of Highways England in 2017 to process and analyse responses to a public consultation which sought to determine opinions about 4 proposed route options for the proposed widening of the A12 between junctions 19 and 25, as well as junction improvements. […]

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Project EnergyEnvironmentInfrastructure

Horizon Nuclear Power – Wylfa Newydd Project Pre-Application Consultation 2

16 August 2017

PAC2 included questions on a range of issues linked to the proposed sites of development and the possible effects of the proposals on local communities, in particular on Welsh language and culture. Horizon asked us to run two other consultations parallel to PAC2, with separate reports at the conclusion of the consultations to summarise the responses received.

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Project InfrastructureTransport

High Speed Rail – Consultations 2011-2017

16 August 2017

Dialogue by Design and its parent company, OPM Group has been successfully working with the DfT and HS2 (Ltd) since 2011 on six high profile and contentious consultation processes. These have involved the secure collection and analysis of over 100,000 responses

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Project HealthPolicy

Care Quality Commission Strategy consultation

10 October 2016

The CQC commissioned OPM Group to advise on the design of the consultation, complete the analysis of all responses and produce an independent report for another round of consultation on a further draft of their 5 years strategy.

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Project EnergyEnvironment

North London Waste Authority – Heat and Power Project

10 October 2016

OPM Group worked with NLWA to provide robust and transparent consultation and engagement with stakeholders and the public as part of the DCO pre-application stage for their energy recovery facility in Edmonton

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Project Health

Care Quality Commission Annual Public Awareness and Sentiment Tracking Survey 2016

10 October 2016

OPM Group was commissioned by Care Quality Commission (CQC) to carry out the latest iteration of its Annual Public Awareness and Sentiment Tracking Survey. This is a nationally representative online and telephone survey of 1,000 members of the public.

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Case Study HealthPolicy

Care Quality Commission: Consultation on health and social care provider fees

12 July 2016

OPM Group was commissioned by CQC in late 2015 to analyse the responses to their consultation on health and social care provider fees for year 2016-17

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Project InfrastructureTransport

High Speed Rail: Consultations 2011- 2015

12 July 2016

We have been successfully working with the DfT and HS2 (Ltd) since 2011 on six high profile and contentious consultation processes.   Advising on consultation questions For each consultation, we advised the DfT and HS2 teams on the questions and materials, ensuring that they are clear, unambiguous and unbiased. This process typically involves confidential material, […]

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Project EnvironmentPolicyScience

DEFRA, BIS, Sciencewise: Public Dialogue to Understand Perceptions of Specific Applications of Nanotechnology

17 April 2015

We are currently working closely with Sciencewise, DEFRA and BIS to lead an innovative public dialogue that scopes and enhances the UK understanding of the public’s views on specific applications of nanotechnology. The final findings will help inform the Government’s regulatory agenda for nanotechnology and how they communicate and encourage openness about developments in this field. Our […]

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Case Study InfrastructureTransport

High Speed Rail: Property Consultation 2014

5 March 2015

Dialogue by Design were commissioned by High Speed 2 Ltd to operate an independent consultation process on two additional schemes announced for owner occupiers affected by the Phase 1 route of HS2: a home owner payment and an alternative cash offer. Dialogue by Design provided advice and services to HS2 throughout the project. This included […]

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Case Study Transport

Extending Tramlink from Wimbledon to Sutton via Morden

5 March 2015

The OPM Group was commissioned by the London Boroughs of Sutton and Merton to design and deliver a consultation programme on their joint proposal to extend the current Tramlink network from Wimbledon to Sutton town centre via Morden.   In order to gather feedback from stakeholders and members of the public we designed and produced […]

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Case Study EnvironmentPolicy

Natural Resources Wales – Nature Fund

5 March 2015

In 2013, the Welsh Government announced a £6m Nature Fund to drive more joined-up area-based action to improve the resilience of nature and support society’s needs. Dialogue by Design were asked by Natural Resources Wales to assist them to design and run a stakeholder engagement programme in 2014-2015 to support the development of collaborative and […]

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Project Energy

DECC – Energy Efficiency Workshops

5 March 2015

The Energy Savings Opportunity Scheme (ESOS) was introduced in 2014 to make energy audits mandatory for large organisations in the UK. The scheme was designed in a light touch way to reduce the burden on businesses, and maximise opportunities for, and uptake of, energy efficiency measures. The Department of Energy and Climate Change (DECC) and the […]

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Project Health

NHS England – Consultation on draft standards and service specifications for congenital heart disease services

2 March 2015

From the 15th of September to the 8th of December 2014, NHS England held a public consultation on the standards of care and service specifications for congenital heart services. The consultation period included: numerous activities organised by NHS England and other organisations which promoted the consultation; help for stakeholders and the public to understand what […]

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Case Study HealthScience

Nesta – advisory workshop for the 2014 Longitude Prize

30 October 2014

Dialogue by Design designed and ran a stakeholder workshop for Nesta, to help them develop criteria for judging the Longitude Prize.

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Case Study EnergyEnvironmentInfrastructureScience

Energy Research Partnership

30 October 2014

The Energy Research Partnership asked Dialogue by Design to design and run a stakeholder workshop, the purpose of which was to explore how to take forward the ERP recommendation of developing a strategic narrative for the transformation of the energy system. What we did We worked closely with the ERP on the design of the […]

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Project EnergyInfrastructure

Western Power Distribution

17 June 2014

Western Power Distribution have been asked by RWE npower and Renewable Energy Systems to provide a connection between the proposed Brechfa Forest wind farms and the electricity network. In developing proposals for the connection Western Power Distribution will submit an application for development consent to the planning inspectorate which demonstrates how they have incorporated the […]

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Case Study Policy

Equality and Human Rights Commission

17 June 2014

Dialogue by Design were contracted to run a consultation for the EHRC on their draft Supplementary Code on age discrimination in services. We hosted the consultation online in English and Welsh, managed all responses, as well as analysing and reporting on them. The client had a tight deadline to submit their findings to the Government […]

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Project EnergyInfrastructure

National Grid – New connections

3 June 2014

The UK energy sector is undergoing a period of change as new generation capacity is installed around the country to address the need to ensure a reliable source of energy and address climate change. National Grid is the owner and operator of the UK’s high-voltage electricity transmission network and as such they are committed to […]

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Project EnergyInfrastructure

EDF Energy – Sizewell C Consultation

4 June 2014

Replacing Britain’s aging fleet of nuclear and fossil fuel power station with modern nuclear facilities is vital to the UK government strategy to de-carbonise the energy system and the economy. EDF Energy has been granted consent for the first of this fleet at Hinkley Point C, working with Dialogue by Design on a 3-year consultation […]

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Case Study EnvironmentPolicyScience

Rothamsted Research – Working with industry

6 April 2014

Rothamsted Research, a predominantly public-funded agricultural research station, is seeking to build closer ties with industry, both to maximise the impact of its research through knowledge transfer and commercialisation and to attract more funding. Despite the benefits associated with working with business, Rothamsted was concerned about the ethical implications of commercialising its research. With support […]

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Case Study HealthScience

Technology Strategy Board – Stratified Medicine deliberative dialogue

3 March 2014

Dialogue by Design designed and delivered a multi-strand deliberative public dialogue on the concept of stratified medicine and its role in the UK healthcare system.

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Case Study EnvironmentPolicyScience

Defra – Citizen Dialogue on bovine TB

8 March 2014

The OPM Group was commissioned by Defra, with part-funding and support from Sciencewise, to conduct a citizen dialogue on the future strategic direction of bovine TB policy. The objectives of the dialogue were: To engage the general public and stakeholders in understanding, deliberating on and contributing to the future strategic development of England’s bovine TB […]

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Case Study EnergyInfrastructure

Navitus Bay

3 September 2013

Navitus Bay Development Limited (Navitus Bay) is a company jointly owned by EDF Energy Renewables and Eneco for the purpose of constructing and operating an offshore wind park between Dorset and the Isle of Wight. The proposals are part of the government’s move toward low-carbon and UK-sourced energy generation to meet carbon reduction targets as […]

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Case Study PolicyTransport

Surrey County Council – Cycling Strategy Consultation

10 October 2013

Surrey County Council approached us during the course of their consultation on their draft Cycling Strategy. They had received a far higher response rate to this consultation – due to intense local and media interest – than they had anticipated. They realised they needed to bring in external assistance to analyse and report on these […]

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Case Study InfrastructureTransport

High speed rail: Property and Compensation consultation

6 June 2013

Dialogue by Design delivered an independent consultation process on the proposed property and compensation arrangements for the High Speed 2 rail link.

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Case Study EnvironmentPolicyWater

Environment Agency – River catchment management plans

3 December 2013

In the context of the European Water Framework Directive (WFD) and as part of the Government’s wider Big Society initiative to devolve power to local stakeholders and build a feeling of ownership amongst communities, Defra announced in March 2011 that it would review its river basin planning strategy with a new focus on institutional arrangements […]

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Case Study InfrastructureTransport

High Speed Rail: Draft environmental statement consultation

4 June 2013

HS2 Ltd launched a non-statutory consultation on the draft Environmental Statement for the proposed high speed rail line to give the public and stakeholders the opportunity to comment on the environmental impacts assessed along the Phase One line of route, as well as the measures identified for managing and reducing them. Dialogue by Design received, logged […]

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Case Study ArtsPolicy

Arts Council – Envisioning the library of the future

3 June 2012

To fulfil their new role in supporting and developing the public libraries sector in England, the Arts Council England (ACE) launched a major research programme into understanding the value, role and purpose of the public library service in a rapidly changing context. To achieve this objective, ACE appointed Dialogue by Design, in partnership with Involve […]

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Case Study Water

Anglian Water – Discover, Discuss, Decide

3 June 2013

To inform the development of its business plan for the next industry price review – known as PR14 – and its longer-term strategy, Anglian Water developed a programme of engagement and communication called ‘Discover, Discuss, Decide’ (DDD). As part of DDD, it initiated its widest ever consultation with customers and stakeholders. Anglian Water aimed to […]

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Case Study EnvironmentPolicy

Broads Authority – Engagement Planning

3 March 2013

The Norfolk and Suffolk Broads Authority is responsible for the largest protected wetland and third largest inland waterway in the UK with the status of a national park. The Broads Authority aimed to develop a Climate Change Adaptation Plan with the help of its stakeholders and the public. At the same time, it sought to […]

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Case Study EnergyInfrastructurePolicy

UK Power Networks – Stakeholder engagement for business planning

4 January 2013

UK Power Networks is the company responsible for managing electricity distribution in London, the East and South East of England. Ofgem has recently reviewed the way it regulates such companies and has introduced a new approach known as RIIO. This encourages companies to focus on delivering the results that matter to their stakeholders and invest in support of […]

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Case Study HealthPolicyScience

HFEA – Medical Frontiers dialogue and engagement

4 December 2012

Dialogue by Design delivered a multi-strand dialogue and engagement programme exploring public attitudes towards new techniques to avoid mitochondrial disease.

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Case Study Policy

European Commission – PROGRESS 2013+

4 November 2012

As part of the European Union’s ten-year growth strategy (Europe 2020), the Directorate General for Employment, Social Affairs and Inclusion (DG Empl) conducted a review of its financial instruments. To allow stakeholders across the Union to provide input, it ran a pan-European consultation. In line with EU common practice, the consultation documents were available in […]

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Case Study EnergyInfrastructure

EDF Energy – Hinkley Point C

4 June 2012

EDF Energy are the first company to submit an application to the Infrastructure Planning Commission (IPC) to build one of the new generation of nuclear power stations in the UK. A significant aspect of the IPC planning requirements is to carry out a comprehensive programme of consultation, and to document the influence of consultation responses […]

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Case Study EnergyInfrastructure

Horizon Nuclear Power – Wylfa B

4 June 2012

A site adjacent to the existing Wylfa A nuclear power station on Anglesey was selected as one of 12 suitable for future nuclear development in the government’s 2009 nuclear national policy statement. Horizon Nuclear Power – a UK joint venture of E.On and RWE – won the contract to work on the site. Horizon Nuclear […]

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Case Study Water

Thames Water – Customer Engagement Programme

3 June 2012

Regulations introduced by Ofwat mean that it has become increasingly important for water companies to engage their customers and stakeholders in drawing up business plans and pricing reviews. To this end, OPM and Dialogue by Design were commissioned on the 23rd April 2012 to undertake a short intensive project to help Thames Water develop a […]

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Case Study PolicyService deliveryWater

Affinity Water: Customer and Stakeholder Engagement

3 June 2012

Affinity Water aims to be a leading community-focused company serving a population of 3.5 million people. Dialogue by Design has worked with them over the past few years to achieve this through creative and in-depth stakeholder engagement. As part of our work with them, Affinity Water undertook stakeholder engagement to develop its business plan presented to OFWAT for the Price […]

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Case Study InfrastructureTransport

High Speed Rail 2: Investing in Britain’s Future

4 October 2011

The development of a new high speed rail network connecting the nation’s capital and other major cities with the existing high speed connection to the continent is one of the most significant infrastructure projects to be developed in the UK in the last century. The proposals offer the potential for increased and sustainable economic growth […]

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Case Study EnvironmentPolicy

Meridian Institute – AGree future food and agriculture policy

3 June 2011

The Meridian Institute runs the AGree initiative, which seeks to drive change in the food and agriculture system by connecting and challenging leaders in this field to elevate food and agriculture as a national US priority. As part of this work, AGree engaged Dialogue by Design to run an online consultation to collect and analyse […]

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Case Study PolicyScience

NERC – Public dialogue on geoengineering

4 June 2010

The Natural Environmental Research Council (NERC) wanted to carry out a public dialogue on geoengineering. The aims of the dialogue were to identify and understand public views on geoengineering, including its moral, ethical and societal implications, to help inform the future planning, conduct and communication of geoengineering research by NERC and other funding bodies. Geoengineering […]

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Case Study EnergyEnvironmentPolicy

DECC – Climate Change Risk Assessment

3 June 2010

In 2009 the Department for Environment, Food and Rural Affairs (DEFRA) started to develop the UK’s first ever Climate Change Risk Assessment (CCRA). The Climate Change Risk Assessment (CCRA) assessed the risks to the UK of the current and predicted impacts of climate change. It drew together and compared for the first time the levels […]

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Case Study Environment

Natural England Coastal Access Scheme

4 March 2010

One of Natural England’s key strategic outcomes is ‘to ensure a secure environmental future through taking decisions which collectively secure the future of the natural environment’. When the Marine and Coastal Access Act reached royal assent in 2009, it was clear that considering the concerns of local stakeholders would be key to fulfilling the Act’s […]

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Case Study HealthPolicy

Department for Children, Schools and Families – Young people and alcohol consultation

4 June 2009

The Department of Children, Schools and Families carried out a consultation on the issue of Children, Young People and Alcohol. Beside the statutory consultation a variety of other consultation and research strands were run. Dialogue by Design was asked to analyse the data from several of these strands and to produce a final, cross-cutting report […]

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Case Study HealthPolicy

Department of Health – Adult Autism Strategy

4 June 2009

In 2009 health and social care policies on autistic spectrum condition in England and Wales focused solely on children. The Department of Health identified the need for an overarching strategy on adults with autism. Dialogue by Design took on the task of designing and running a public consultation to attract views from experts, including adults […]

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